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How to become an IT Support person
You could take these courses full- or part-time at local colleges or private training centres. The courses contain optional units taken from CompTIA, Cisco and Microsoft certifications. See the Training and Development section for more details about certifications.
Alternatively, you may be able to find work through an electronics or information technology Apprenticeship. This would usually include working towards NVQ levels 1-3 in IT Practitioners/Professionals.
The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find out more about Apprenticeships, visit the Apprenticeships website.
Training and Development
In a fast-moving field like IT, it is important to continue to develop your skills and knowledge throughout your career. You could do this by taking further training, such as:
City & Guilds Higher Professional Diploma for IT Practitioners (Systems Support) Level 4
OCR Level 3 Award in ICT Systems and Principles for Professionals.
You may also be able to work towards NVQ levels 4 and 5 in IT Practitioners/Professionals.
You could also develop your career by taking IT industry-recognised certificates, for example:
CompTIA A+ Certificate
Cisco Certified Network Associate (CCNA)
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified Systems Engineer (MCSE).
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Junior IT Support Assistant Job Interview Thank You Letter Example