Service Advisor

SERVICE ADVISOR
EPSOM | £30,000–£34,000 BASIC | £45,000 OTE | 1 IN 3 SATURDAY MORNINGS

Pembrook Resourcing is recruiting two experienced Service Advisors to join an established main dealership in Epsom.

If you have main dealership experience, enjoy working with customers and know how to keep a busy service department running smoothly, this could be a good opportunity to develop your career.

THE OPPORTUNITY
You'll join a dealership offering a competitive salary, performance-related bonus and structured training and development.

The package includes:

• Basic salary: £30,000–£34,000, depending on experience
• Total OTE: £45,000, including performance-related bonus
• Working hours: Monday to Friday, 8am–5pm or 9am–6pm
• Weekends: 1 in 3 Saturday mornings
• Annual leave: 33 days, including bank holidays
• Holiday purchase and sale scheme
• Pension scheme and life assurance
• Employee discounts on servicing, repairs and parts
• Training and development opportunities

THE ROLE

• Act as the main point of contact for customers throughout their vehicle servicing and repair journey.
• Manage service bookings, customer enquiries and workshop communication.
• Keep customers informed of vehicle progress, additional work and completion times.
• Work closely with the workshop team to ensure a smooth and efficient service.
• Explain service and repair recommendations clearly, identifying additional work where appropriate.
• Maintain accurate records and deliver a consistently high standard of customer service.

WHAT WE'RE LOOKING FOR
You'll need:

• At least 1 year's experience within a main dealership.
• Experience in a customer-facing service or sales environment.
• An understanding of dealership processes and customer service expectations.
• The ability to manage customer enquiries, organise workloads and work to deadlines.

Previous experience as an automotive Service Advisor would be particularly relevant.

THE PEMBROOK DIFFERENCE
If you apply, we'll speak with you first. We'll talk through the role, understand what matters to you and only take things further if it makes sense and you're happy to proceed.

INTERESTED?
If this sounds like the right next step, apply and we'll take it from there.