Consultant Support (Employee Services)

Consultant Support – Employee Services

Location: Norwich
Working pattern: Permanent - Full time
Salary: Negotiable
 

About the role

Are you an organised, detail-oriented professional with experience in employee benefits, pensions or group risk administration? Are you looking for an opportunity to broaden your technical knowledge, take ownership of key processes and support the delivery of an excellent client experience?

My client is looking for a Consultant Support – Employee Services professional to provide high-quality administrative and technical support to our Employee Services Consultants and Directors.

In this role, you will play a key part in ensuring the smooth running of employee services schemes, maintaining accurate client records, supporting compliance requirements and helping deliver a consistent, professional service to our clients.

You will also have the opportunity to contribute to process improvements and support the training and development of junior colleagues.

Key responsibilities

• Provide accurate and timely administrative support for new, existing and complex employee services schemes.

• Maintain accurate client records and ensure a clear audit trail across all relevant systems.

• Support pension auto-enrolment compliance and the administration of pension and group risk schemes.

• Manage annual renewals and market reviews for existing group risk and SME schemes.

• Process claims, monthly contributions and scheme payments, ensuring accuracy and keeping clients and consultants informed.

• Prepare policy documentation, compliance documents, employee announcement letters, reports and presentations.

• Coordinate client governance and pre-renewal meetings, ensuring follow-up actions are completed promptly.

• Liaise with clients, insurers, pension providers and internal consultants to ensure contractual obligations are fulfilled.

• Support the implementation of Employee Assistance Programmes and other employee benefits arrangements.

• Maintain internal spreadsheets, opportunity records and management information.

• Identify opportunities to improve processes, documentation and workflow management.

• Support, train and develop junior team members, helping to maintain high standards across the team.

• Keep your professional development objectives and training records up to date.

About you

You will be a proactive and dependable individual who takes pride in delivering accurate work, managing competing priorities and building strong working relationships.

You will ideally bring:

• Experience providing accurate and timely administrative support, preferably within employee benefits, pensions, group risk or financial services.

• A good understanding of pension and group risk administration, compliance requirements and associated systems.

• Strong organisational, time management and prioritisation skills.

• Excellent attention to detail and confidence working with data and computer-based systems.

• Clear written and verbal communication skills.

• The ability to work collaboratively, follow established procedures and maintain professional relationships.

• A willingness to learn, develop technical knowledge and contribute to continuous improvement.

• The confidence and enthusiasm to support and develop less experienced colleagues.

Qualifications and development

Relevant qualifications and professional development are desirable. These may include:

• R01 – Financial Services, Regulation and Ethics.

• GR1 – Group Risk.

• R04 – Pensions and Retirement Planning.

• Progress towards the Diploma in Insurance.

Knowledge of business protection, insurer and pension provider systems, and employee benefits products would also be beneficial.