Customer Service Specialist

Customer Service Specialist – Bolton –  £28,000 - £31,000

Chase & Holland are proud to be working with a global manufacturing and distribution business in the Bolton area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team.

This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders. 

Benefits:

• 25 days holiday plus BH
• Competitive salary
• Excellent working environment

Customer Service Specialist Responsibilities:

• Process customer sales orders accurately and within established cut-off times
• Manage complex customer enquiries, order amendments, and complaints across multiple communication channels
• Handle all levels of order complexity, including export documentation and certifications
• Support the onboarding, training, coaching, and development of new Customer Service team members
• Promote a proactive, collaborative, and positive team environment, including during challenging situations
• Act as a SME in key projects, including Salesforce, new product launches, export, customer onboarding, warehouse setups, and IT enhancements
• Attend and contribute to key meetings as required
• Resolve customer enquiries and complaints in collaboration with relevant departments
• Support coordination of shipping, production schedules, inventory, and sales activities
• Prepare and maintain customer correspondence and documentation
• Build strong customer relationships and liaise with Sales to support customer needs and business growth
• Perform additional duties as assigned by management

Required Skills & Experience:
 

• Export documentation experience is essential
• Proven B2B customer service experience within a similar role
• Excellent communication skills, able to work effectively within a team and build customer relationships
• IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc

 
If you are interested in finding out about this exciting Customer Service Specialist opportunity, please click ‘apply now’.

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.