Customer Care Coordinator

Customer Care Coordinator

Location: Warrington
Salary: £26,000–£32,000 per annum
Working Hours: Monday–Friday, with an early finish on Fridays

The Opportunity

An exciting opportunity has arisen for a Customer Care Coordinator to join a leading national new-build developer based in Warrington. This is an excellent opportunity for someone with a strong customer service background who is passionate about delivering outstanding customer experiences and building positive relationships.

You will play a key role in ensuring customers receive a smooth, professional and supportive service throughout their aftercare journey, helping to resolve queries efficiently and ensuring issues are dealt with promptly.

Previous experience within customer service is essential, while experience in the new-build housing or construction sector would be highly desirable. Full training and excellent opportunities for career progression are available for the right candidate.

Key Responsibilities

• Act as the first point of contact for customer care enquiries.

• Manage incoming customer queries via telephone and email.

• Coordinate aftercare requests, repairs and remedial works.

• Liaise with customers, site teams, subcontractors and internal departments.

• Ensure customer issues are logged, tracked and resolved within agreed timescales.

• Provide regular updates to customers regarding outstanding works and appointments.

• Maintain accurate customer records and update internal systems.

• Deliver a professional, empathetic and customer-focused service.

• Help manage customer expectations and resolve complaints effectively.

• Coordinate appointments and follow up to ensure works are completed satisfactorily.

• Work collaboratively with colleagues to continually improve the customer experience.

About You

• Previous customer service experience is essential.

• Excellent communication and interpersonal skills.

• A professional, friendly and empathetic approach.

• Strong organisational skills with the ability to manage multiple priorities.

• Good attention to detail and accurate administration skills.

• Confident using Microsoft Office and internal CRM systems.

• A proactive approach to problem-solving and resolving customer issues.

• Experience within new-build housing, property aftercare or construction would be highly desirable.

• A positive attitude, willingness to learn and ambition to progress.

What's on Offer?

• Competitive salary of £26,000–£32,000, depending on experience.

• Monday–Friday working hours.

• Early finish on Fridays.

• Full training and ongoing support.

• Clear opportunities for career progression and development.

• The chance to join an established national developer.

• A varied role where you can make a genuine difference to the customer experience.

Interested?

If you have a background in customer service and are looking for your next opportunity with a respected national developer, we'd love to hear from you. Apply today to find out more about this exciting opportunity.