Print Room Technician

Our vision

At The Solution House, we bring ideas to life through creativity, technical expertise, and a practical problem-solving approach, all under one roof.

With over 20 years of experience, we are proud to have delivered some of the industry’s most impressive and high-profile projects. We work closely with our clients to provide innovative solutions, exceptional production quality, and reliable service that helps them communicate their message with maximum impact.

Our people are at the heart of everything we do. The collaborative, “can-do” attitude across our teams is what sets us apart and enables us to consistently deliver outstanding results. We are committed to creating a supportive environment where our employees can develop their skills, contribute to the success of the business, and build long-term careers with us.

The role

The Print Room Technician is responsible for supporting the day-to-day operations of the print department, ensuring print and finishing services are delivered efficiently, accurately, and to a high-quality standard. Working closely with the Print Room Manager, this role involves operating and maintaining print equipment, troubleshooting technical issues, supporting production workflows, and assisting colleagues and clients with print-related requirements.

The Print Room Technician will take a hands-on approach to all aspects of print production and finishing, ensuring operational targets and service standards are consistently achieved. You will also support continuous improvement within the department while maintaining a safe, organised, and productive working environment.

The Print Room Technician reports directly to the Print Room Manager

Key Responsibilities

• Operate, maintain, calibrate, and troubleshoot print and finishing equipment to ensure maximum performance and minimal downtime
• Process, proof, print, and finish jobs accurately and efficiently in line with production requirements and deadlines
• Provide technical support and guidance to colleagues and clients regarding digital and hard copy print requests
• Coordinate print production activities in line with departmental schedules and service level agreements
• Maintain print logs, records, and production documentation to ensure accurate tracking of print room activity
• Support the development and implementation of print room procedures and operational improvements
• Train and support other team members in print production processes, equipment use, and customer service standards
• Work collaboratively with internal departments and external suppliers to support business objectives and maintain effective working relationships
• Monitor print room performance and proactively identify opportunities for improvement
• Escalate equipment faults, production delays, or service issues to the Print Room Manager where necessary
• Ensure compliance with company health and safety procedures and completion of assigned tasks within the Bright Safe app
• Maintain a clean, safe, and organised working environment at all time

Key Skills & Competencies

Essential

• Strong knowledge of print production equipment, finishing processes, and print technologies
• Experience maintaining and troubleshooting print and finishing equipment
• Proficiency in Adobe Creative Suite, Microsoft Office Suite, and Caldera Command Workstation or similar software
• Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills with the ability to adapt to different audiences
• Ability to work collaboratively within a team environment and support junior staff development
• Flexible and proactive approach to workload and operational demands
• Commitment to continuous professional development and maintaining industry knowledge
• Commitment to maintaining high health and safety standards within the workplace

Other requirements

• A flexible approach to working hours, including occasional overtime and weekend work where required
• Willingness to learn and develop skills across all areas of the print department