Community relationships assistant

Community relationships assistant

Location: Contracted to our Peterborough office with the flexibility for hybrid working

Salary: £26,000 – £29,000 FTE depending on experience

Hours: Full time, 37.5 hours per week (we would consider part time, minimum 30 hours)

Contract: Permanent

Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

We’re looking for a friendly, organised and enthusiastic community relationships assistant to help us build strong relationships with supporters and communities across the UK. Kidney disease affects one in ten people in the UK, yet it still doesn’t get the attention it deserves. At Kidney Research UK we are determined to change that, and you’ll play an important part in creating a positive supporter experience.

The Role

• Be a key point of contact for supporters, responding to enquiries with warmth and care

• Help supporters get the most from their fundraising and encourage more people to get involved

• Work closely with colleagues across the Community and Events team to support fundraising activities

• Maintain accurate supporter records

• Prepare and send supporter materials

• Help coordinate meetings and communications

• Contribute ideas to improve the supporter journey and make our ways of working more effective

What We’re Looking For

• Strong communication and customer service skills

• Confidence building positive relationships with a wide range of people

• Comfortable managing several tasks and meeting deadlines

• Accuracy when working with data and administrative processes

• Proactive, collaborative and keen to learn

• Flexibility to attend events and meetings

• A genuine commitment to our vision

• Experience in fundraising, supporter care, community engagement or a similar customer-facing environment would be an advantage, but is not essential

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

How to Apply

Please complete the online application form and submit together with your CV. Closing date: Sunday 22 November 2026.

Telephone interviews will be held on Thursday 26 November 2026. Virtual interviews via Teams will be held on Wednesday 2 December 2026.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. Please note we are unable to provide visa sponsorship for this role, so applicants must already have the right to work in the UK.

No agencies please.

You may have experience in the following: Community Relationships Assistant, Supporter Care Officer, Supporter Relations Assistant, Community Fundraising Assistant, Fundraising Administrator, Events Administrator, Customer Service Advisor, Customer Service Officer, Donor Care, Community Engagement, Fundraising Assistant, Charity Fundraising, Charities, Third Sector, Not for Profit, NFP, etc.