ServiceNow Architect

ServiceNow Architect
London (Hybrid)
6 Month Contract
£600/day (Outside IR35)

ServiceNow Architect needed with SOMT (Sales Order Management for Telecommunications) experience. 6 Month Contract in London (Hybrid).

Hybrid Working – 2 to 3 days/week remote (WFH) and the remainder of the time working from the office in London. Paying up to £600/day (Outside IR35).

Working with a global IT Consultancy supporting a leading Telecoms end client. Start in November/December 2026.

• Strong hands-on ServiceNow Architecture + SOMT (Sales Order Management for Telecommunications) expertise.
• ServiceNow Architect to lead the design, architecture + implementation of ServiceNow Technology Service Operations Management (SOMT) solutions.
• Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules.
• Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring.
• Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy.
• Implementation & Delivery: leading implementation of SOMT solutions across large enterprise landscapes, monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch), CMDB data sources.
• Technical Leadership: acting as Technical Authority for SOMT solutions and best practices, mentor developers, administrators + consultants on SOMT architecture and standards
• AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction.
• Governance & Optimization: define SOMT governance, standards, and architectural guardrails.
• Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modeling, ServiceNow scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams.