Housing Officer

Housing Officer (Part-Time, 12 Week Contract) - Bristol

📍 Bristol | 25 Hours per Week | 12 Week Fixed-Term Contract
📅 Start Date: 7th December
📅 Closing Date: 8th November
📅 Interviews: Week Commencing 9th November

Are you passionate about making a positive difference in local communities? Our client is seeking a customer-focused and proactive Housing Officer to join their team on a 12-week contract, supporting residents across the Bristol area.

This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents, resolving tenancy-related issues, and helping to create thriving neighbourhoods.

The Role

As a Housing Officer, you will act as the main point of contact for residents within your designated patch, delivering a high-quality housing management service. You'll work closely with residents, colleagues, contractors and partner organisations to maintain safe, sustainable communities and provide excellent customer service.

Key Responsibilities

• Manage tenancy-related enquiries and provide outstanding support to residents.
• Conduct tenancy sign-ups, property viewings and tenancy visits.
• Investigate and manage tenancy breaches, including anti-social behaviour and safeguarding concerns.
• Monitor estate and neighbourhood standards, ensuring communal areas and services are maintained effectively.
• Promote resident engagement and community development initiatives.
• Build strong working relationships with internal departments and external agencies.
• Support the delivery of housing services across new and existing developments.

About You

To be successful in this role, you will have:

• Previous experience within social housing, housing management, tenancy management or estate management.
• Strong knowledge of housing legislation and tenancy management practices.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage a varied caseload and competing priorities.
• A customer-focused approach with a commitment to delivering exceptional service.
• CIH Level 4 qualification or willingness to work towards achieving it.
• A full UK driving licence and access to your own vehicle.