Customer Service Advisor

We are currently recruiting for a temp-to-perm Customer Service Advisor to join a well-established, premium brand. This is a fantastic opportunity for someone with strong customer service skills who enjoys helping customers, resolving queries and delivering an excellent customer experience.

Working as part of a busy customer service team, you will be the first point of contact for both customers and trade partners, handling enquiries across telephone, email, live chat, written correspondence and social media.

Key Responsibilities

• Handle customer enquiries professionally across a variety of communication channels.
• Resolve queries and complaints efficiently, aiming to provide a solution at the first point of contact.
• Build positive relationships with customers and trade partners, delivering a high standard of customer service.
• Accurately record customer interactions and maintain up-to-date information on internal systems.
• Identify and resolve issues, escalating where necessary and helping to reduce repeat contacts and complaints.
• Support sales and revenue generation by identifying opportunities to add value where appropriate.
• Work towards individual and team targets, maintaining high standards of accuracy and performance.
• Contribute ideas to improve processes, procedures and the overall customer experience.
• Work collaboratively with colleagues, sharing knowledge and supporting the wider team.
• Attend training and coaching sessions to develop skills and product knowledge.

About You

• Previous experience in a customer service or customer-facing role.
• Strong communication skills, both written and verbal.
• A confident and professional telephone manner.
• Excellent problem-solving skills and the ability to handle customer complaints calmly and effectively.
• Good attention to detail and accurate data entry skills.
• Comfortable using computer systems and managing information.
• A positive, proactive attitude with the ability to work independently and as part of a team.
• The ability to manage workload effectively in a busy environment.
• Previous sales experience would be advantageous.

Working Hours

• Monday to Friday, 9:00am – 5:00pm (Friday finishes at 4:30pm).
• Monday and Friday from home, with Tuesday to Thursday office-based.

This position is offered on a temporary-to-permanent basis, providing the opportunity to secure a permanent role following a successful temporary period.

If you have a passion for customer service and enjoy going the extra mile to ensure customers receive the best possible experience, we would love to hear from you!