Switchboard Operator

Job Title: Switchboard Operator

Trust Location: Royal Devon University Healthcare NHS FT

Location: Wonford EX2 5DW

Hours: 37.5 hours per week

Working Pattern: Monday -Friday, 8:30am-6pm shadowing while learning the role then between 07:30 -21:00 Monday-Sunday

Duration: 6 Months- Maybe Longer

Job Description:

IMT Services aims to develop a culture of continual service improvement.  The post holder will be an advocate for this culture across the service area and demonstrate continual service improvement in the service area that they work.

The post is based on a shift pattern with both full time and part time hours per week as a member of a team offering 24 hour coverage 7 days a week within a busy Switchboard.  

The position is based in the Wonford site main building above reception E Template.

As a team member the post will actively contribute to the overall efficient and professional handling of internal and external calls, responding in a timely, polite and often sensitive manner.
The post will involve responding to all types of emergencies as per defined procedures, reacting quickly and effectively, recording all incidents and actions taken.  

The Switch Board acts generally as the first point of contact to our patients for the Trust, and as such it needs to project a caring, sensitive yet efficient service that  meets the patient requirements and clinical needs.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You’ll have the following skills/experience:

• Strong administrative and data entry skills
• Good IT knowledge, including Microsoft Office
• Excellent attention to detail and accuracy
• Ability to manage a high volume of data efficiently

System Knowledge:

Access to Epic desirable
Previous experience with outlook, excel and word 
NHS experience not needed 

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

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