Customer Service Advisor

Looking for a customer service role where you can make a real difference and turn your experience into a permanent opportunity?

We're looking for a Customer Service Advisor to join a busy team based in Blackburn. This is a full-time temporary role with an immediate start and the opportunity to go permanent, paying £13.45 per hour.

With a variety of shifts available, this is a great opportunity for someone with previous call handling or customer service experience who enjoys helping people, resolving queries and making sure customers receive the support they need.

What will you be doing Customer Service Advisor?

• Answering incoming calls and responding to customer enquiries.
• Managing customer queries and helping to resolve issues efficiently.
• Providing clear information, guidance and reassurance to customers.
• Listening carefully to understand each customer's needs and concerns.
• Delivering a professional and helpful customer service experience.
• Recording relevant information accurately and keeping customer records up to date.
• Escalating incidents or more complex queries to the appropriate team when needed.
• Communicating clearly with colleagues to ensure queries are handled effectively.

What's in it for you?

• £13.45 per hour
• Full-time hours averaging 37.5 hours per week on a planned rota.
• Opportunity to go permanent and a chance to secure a longer-term position.
• Immediate start
• Variety of shifts a range of working patterns to suit the needs of the service.
• Valuable experience develop your customer service and communication skills in a busy call-handling environment.

Why would you join this company?
You'll be joining a team providing an important customer-facing service, where clear communication, reassurance and effective problem-solving make a real difference. If you enjoy speaking to people, helping them find solutions and working in a role where every call brings something different, this could be an excellent next step.

With the potential to move from temporary to permanent employment, it's also an opportunity to demonstrate your skills and build towards a longer-term position.

What we're looking for
What's essential:

• Previous call handling or customer service experience.
• Good verbal communication skills and a professional telephone manner.
• The ability to listen to customer queries and respond clearly and appropriately.
• Good organisational skills and attention to detail.
• The ability to record information accurately and recognise when an issue needs to be escalated.

What's helpful but not essential:

• Experience handling a high volume of calls.
• Experience dealing with customer complaints, sensitive enquiries or incidents.
• Previous experience working in a rota-based customer service environment.

The Essentials

• Salary: £13.45 per hour
• Hours: Full-time, averaging 37.5 hours per week on a planned rota. Shifts vary between 8:00 am and 10:00 pm and may include evenings, nights, weekends and public holidays, depending on the service requirements.
• Location: Blackburn
• Job type: Temporary, with the opportunity to go permanent
• Start date: Immediate

To Apply
If you're looking for a Customer Service Advisor or Call Handler role offering an immediate start, competitive hourly pay and the opportunity to go permanent, we'd LOVE to hear from you!

Send your CV today to be considered for this opportunity.

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.