Housing Professional

Technical Support Officer – Housing

Chicksands

Contract

£17.96 per hour

Our client is looking for an experienced Technical Support Officer – Housing

5 days mon-fri, 7.4 hours a day

This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk

Essential Skills

1. Housing Grants and Financial Assessment

Understanding of Disabled Facilities Grants (DFG), discretionary grants and other housing assistance grants.

Ability to interpret and apply the Housing Assistance Policy.

Experience of means testing and assessing financial eligibility.

Understanding of grant approval processes and funding limits.

Knowledge of payment procedures and financial records management.

2. Case Management and Administration

Experience maintaining accurate electronic case records.

Ability to manage multiple cases simultaneously and meet deadlines.

Strong attention to detail when processing:

Application forms

Approval documentation

Invoices and payment requests

Supporting evidence

Competent use of case management systems, databases and Microsoft Office applications.

3. Customer Service and Communication

Excellent verbal communication skills.

Ability to explain technical and grant-related information clearly to residents.

Professional telephone manner.

Strong written communication skills for:

Letters

Emails

Case updates

Decision notifications

Ability to communicate sensitively with vulnerable residents.

4. Technical and Property Knowledge

Basic understanding of domestic property construction and repairs.

Awareness of asbestos procedures and asbestos-related works orders.

Understanding of adaptations and improvement works within residential properties.

Ability to liaise with contractors, surveyors and occupational therapists.

5. Organisational Skills

Good workload management.

Ability to prioritise competing demands.

Accurate record keeping and document management.

Ability to follow procedures and maintain audit trails for grant funding.

Desirable Skills

Experience working within a local authority housing service.

Knowledge of Disabled Facilities Grant legislation.

Experience of housing adaptation works.

Knowledge of procurement and contractor payment processes.

Understanding of safeguarding and data protection requirements.

Familiarity with Northgate, Civica, Academy or other local authority housing systems.

Likely Experience Profile

The ideal candidate would typically have experience in one or more of:

Disabled Facilities Grants administration.

Housing adaptations services.

Private sector housing.

Housing assistance grants.

Local authority technical or housing support roles.

Property maintenance administration.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.  Colbern Limited along with our clients are an equal opportunities employer