Regional Workplace Experience Manager

Regional Workplace Experience Manager

Location: London, WC2A 1AF

Permanent, Full Time

Our client, a leading provider of facilities services in the UK, are seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across multiple locations within the WSP contract. This role is responsible for driving operational excellence, maintaining exceptional service standards, and creating productive, welcoming environments that align with client expectations and organisational goals.

Job Description

We are looking for a confident facilities or workplace professional with strong stakeholder management skills and experience operating within corporate environments. Reporting to the Account Director, you will lead workplace teams across key London sites, ensuring a consistently high standard of service delivery while building trusted relationships with senior stakeholders.

Key Responsibilities

• Lead and support workplace teams across multiple London locations.
• Ensure workplace services are delivered to agreed service levels and performance standards.
• Conduct regular site visits to monitor service quality and identify improvement opportunities.
• Build and maintain strong relationships with client stakeholders.
• Manage operational escalations and implement effective solutions.
• Drive continuous improvement, innovation, and workplace experience initiatives.
• Support health, safety, compliance, and sustainability objectives.
• Manage budgets, suppliers, resources, and cost-saving initiatives.

Professional and Personal Competencies/Qualifications

• Experience within workplace experience, facilities management, or hospitality environments.
• Strong stakeholder management and relationship-building skills.
• Experience managing services across multiple sites.
• Proven leadership and team management capability.
• Understanding of workplace operations and service delivery.
• IOSH Managing Safety qualification desirable.
• Proficiency in Microsoft Office and workplace management systems.