Change Delivery Manager

Change Delivery Manager 

Location: London, E14 9SH

Permanent, Full Time

Our client, a leading provider of facilities services in the UK, are seeking an experienced Operational Change Delivery Manager to join our PMO team, supporting the delivery of operational change projects across a major UK facilities management account. This is a newly created permanent position offering the opportunity to lead meaningful change initiatives that enhance service delivery, operational efficiency and client experience.

Job Description

We are looking for a project professional with facilities management experience who can successfully manage operational change, mobilisations, service improvements and continuous improvement projects while ensuring seamless integration into business-as-usual operations. The role can be based in London or Manchester with hybrid working and travel to sites across the UK.

Key Responsibilities

• Lead and deliver operational change projects from initiation through to completion.
• Manage one major project alongside several smaller change initiatives.
• Support operational mobilisations, demobilisations and service implementation projects.
• Develop and maintain project plans, RAID logs, governance documentation and reporting.
• Conduct change impact assessments and identify risks, dependencies and mitigation actions.
• Coordinate project governance, stakeholder engagement activities and reporting cycles.
• Support cost reduction, revenue generation and continuous improvement projects.
• Lead post-implementation reviews and ensure lessons learned are embedded into future delivery.

Professional and Personal Competencies/Qualifications

• Experience delivering change or project initiatives within facilities management, workplace services or complex operational environments.
• Strong understanding of FM operations and the impact of change on service delivery and business-as-usual activities.
• Experience in project management, PMO or change management roles.
• Excellent stakeholder management, communication and facilitation skills.
• Ability to manage RAID processes, governance controls and structured reporting.
• Strong organisational skills with the ability to work independently and manage multiple priorities.