Support and Accommodation Officer

Support & Accommodation Officer

Location: East Surrey
Salary: £29,000 - £33,000 DOE
Contract: Permanent, Full-Time

About the Opportunity

We're partnering with a well-established charitable organisation that provides accommodation-based support services across Surrey.

This is an opportunity to join a dedicated team working with individuals who may have experienced housing instability, social exclusion, or other barriers to independence. The successful candidate will provide practical and person-centred support, helping residents build confidence, access opportunities, and achieve positive long-term outcomes.

If you have experience within housing, social care, support work, homelessness services, youth provision, or community-based services, we'd love to hear from you.

The Role

You will:

• Manage a caseload of residents within an accommodation-based setting.
• Conduct support sessions and monitor progress against agreed goals.
• Complete assessments, action plans, support records and reviews.
• Assist residents with practical life skills, budgeting and maintaining accommodation.
• Support access to training, employment, education and community services.
• Work alongside external agencies, local services and referral partners.
• Maintain high-quality records and contribute to service performance targets.
• Promote wellbeing, inclusion and resident engagement.
• Respond appropriately to safeguarding and welfare concerns.
• Assist residents in progressing towards sustainable housing outcomes.

About You

We're looking for someone who can demonstrate:

• Experience supporting vulnerable individuals within housing, support, care or community services.
• Strong interpersonal and communication skills.
• Knowledge of safeguarding principles and professional boundaries.
• Ability to manage competing priorities and maintain accurate records.
• Confidence working independently and as part of a team.
• Good IT and administration skills.

Desirable Experience

• Supported housing or accommodation-based services.
• Homelessness, resettlement or tenancy sustainment work.
• Welfare benefits knowledge.
• Trauma-informed or strengths-based approaches.
• Housing, Social Care, Youth Work or equivalent qualification.

Benefits

• Competitive salary package
• Generous annual leave allowance
• Pension scheme
• Ongoing learning and development
• Employee wellbeing support
• Career progression opportunities