Senior Customer Service Advisor

Senior Customer Service Advisor known internally as a "Senior Property Services Advisor"

Contract Type: Permanent based on a 37.5hr week - Monday to Friday

Salary Range: £29,025 - £30,553 - Dependent upon experience

Location: Beeston, NG9 1LA - Free parking *subject to availability. The office location is a 10 min walk from Beeston Train Station

Interview Diary Date: 2 & 6 November 26 - Start Date 07 December 26

Join Our Team and Shape Your Future!

Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.

Why Work With Us?

• Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
• Career Progression: We are committed to helping you grow – through ongoing training, and mentorship.
• Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
• Meaningful Impact: Your contributions will make a real difference to our customers and our community.
• You'll receive full, comprehensive training to set you up for success.

About the Role

In this role, you'll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.

Coverage across core business hours is essential for this role and you'll need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you're fully trained, you'll have the flexibility to work remotely when based on a 10am–6pm shift.

Who We're Looking For

• Motivated self-starters with a passion for learning and a can-do attitude
• Team players who thrive in a supportive, fast-paced environment
• Excellent communicators with an innovative approach to problem solving
• Previous experience is valued but not essential – we're looking for the right mindset and enthusiasm!

Ready to Apply?

If you're ready to take the next step in your career, we'd love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you'd be a great fit for our team. We look foward to hearing from you.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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