Awaab's Law Case Manager

Awaab's Law Case Manager

Overview
We are seeking an experienced Senior Awaab's Law Case Manager to lead the assessment, coordination and resolution of housing hazard cases, ensuring residents receive a safe, timely and customer-focused service. The role will oversee complex cases from initial report through to resolution, working closely with repairs, assets, compliance and housing teams to ensure statutory obligations are met. 

Key Responsibilities

• Lead the assessment and triage of Awaab's Law referrals, determining risk, urgency and appropriate next actions. 
• Manage complex and high-risk cases from notification through to verified closure.
• Assess housing hazards including damp and mould, excess cold, fire, electrical and structural risks. 
• Coordinate activity across housing, repairs, assets, compliance and contractor teams to ensure timely resolution. 
• Monitor statutory and internal timescales, escalating risks or delays where necessary.
• Ensure customers are kept informed throughout the process and that vulnerabilities and safeguarding concerns are appropriately considered. 
• Maintain accurate case records, audit trails and performance data. 
• Provide technical advice and support to colleagues on housing hazards, compliance and case management. 
• Identify recurring issues and contribute to service improvements, policy development and assurance reporting. 

Requirements

• Experience managing complex housing, repairs, compliance, disrepair, environmental health or building safety cases. 
• Strong understanding of housing hazards, building defects and risk-based decision making.
• Knowledge of Awaab's Law, HHSRS, housing disrepair and regulatory standards is highly desirable.
• Ability to influence stakeholders and coordinate teams without direct line management responsibility.
• Excellent communication, stakeholder management and customer service skills. 
• Relevant housing, surveying, environmental health, construction or compliance qualification desirable.