Customer Success Product Manager

Our client is a global leader in Fintech solutions. They are now seeking an experienced Customer Retention & Growth Manager to design, build and optimise retention programmes across a diverse customer base. You’ll play a pivotal role in shaping welcome, nurture, retention and winback journeys — including free‑trial conversion — to drive long‑term customer value and reduce churn. This role sits at the heart of our Customer Success organisation, combining digital‑first initiatives with value‑added human interactions to deliver impact at scale.

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