Customer Service Advisor / Administrator

Business Support Officer

Ipswich

Contract

£13.48 per hour

Our client is looking for an experienced Business Support Officer.

We are looking for a number of experienced Business Support Officers.

Contract: Temporary, 3 months initially with potential extension

Hours: 37 hours per week, Monday to Friday, 9:00am - 5:00pm (30-minute unpaid lunch)

This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk

Available Opportunities

Resolution & Tribunal Business Support Officer – 1 worker required.

Supporting the Resolution and Tribunal Team, this role involves managing sensitive documentation and ensuring statutory deadlines are met within a demanding and fast-paced environment.

Daily Duties:

Preparing and collating tribunal bundles and supporting documentation.

Providing administrative support relating to EHCP processes.

Monitoring deadlines and ensuring documentation is processed within required timescales.

Updating and maintaining accurate records and case information.

Liaising with internal teams and stakeholders to gather required information.

Handling confidential and sensitive information appropriately.

Annual Reviews Business Support Officer – 1 worker required

Supporting the Annual Reviews Team with high-volume administrative processing and data management.

Daily Duties:

Managing and responding to a high-volume shared inbox.

Updating and maintaining records, spreadsheets and databases.

Processing information accurately and efficiently.

Monitoring workflows and supporting annual review processes.

Ensuring information is recorded correctly and within required timescales.

General Area Business Support Officer – 1 worker required

Providing general administrative support to Children's Services teams.

Daily Duties:

Processing incoming emails and correspondence.

Sending confidential documentation to internal and external stakeholders.

Updating and maintaining electronic records and systems.

Processing sensitive information in line with data protection requirements.

Providing general administrative support to the wider team.

Supporting data entry, record management and document preparation.

Essential Experience and Skills

Previous experience in an administrative, business support or office-based role.

Strong organisational skills and the ability to manage competing priorities.

Excellent attention to detail and a high level of accuracy.

Experience handling confidential and sensitive information.

Proficiency in Microsoft Office, including Outlook, Word and Excel.

Strong written and verbal communication skills.

Ability to work independently and meet deadlines in a fast-paced environment.

Experience maintaining databases, spreadsheets and electronic records.

Beneficial Experience

Previous experience within Children's Services, Education, Local Government or a Public Sector environment.

Experience supporting EHCP processes, tribunals or annual reviews.

Familiarity with Liquid Logic or similar case management systems.

Training - System training will be provided. Suffolk County Council uses the Liquid Logic case management system.

This is an excellent opportunity for experienced administrators to join a busy service and support the delivery of essential services for children, young people and families across Suffolk.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.  Colbern Limited along with our clients are an equal opportunities employer