Customer Resolution Officer

Join a well-established housing association in a rewarding opportunity where you can make a genuine difference to tenants' lives. This Customer Experience Officer role is ideal for someone passionate about resolving complex complaints, improving customer satisfaction and ensuring tenants receive a high-quality service. You'll take ownership of complaints from Stage 1 onwards, investigating issues thoroughly and working with tenants, internal teams and external contractors to achieve fair and timely resolutions.

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Based on 25 live customer vacancies in Edgbaston, updated daily.