Admin / Customer Professional

Technical Support Officer

Mold

Contract
£17.12 per hour

Our client is looking for an experienced Technical Support Officer.

Reporting to the Senior Technical & Performance Manager and any other allocated service area, to provide support to the Services operational areas to support the Authority’s efficiency and compliance within all of the services functions. To provide wide-ranging technical support and engineering advice to all of the services within the Streetscene & Transportation Portfolio.

This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk

Prepare and evaluate detailed specifications for works, plant and equipment, the drawings and plans for minor schemes, annual tenders and specialist contract documentation for all aspects of the Streetscene & Transportation operations, compliant with the relevant standards and Council policies, including the process of demand planning and procurement of resources.

Carry out on-site measurements, inspections, verify works and prepare claims for income, (both internal and external), including those for works successfully won in competition to ensure that all contracted and tendered sums are duly received, working closely with staff involved in the execution of these works, and customers agents as appropriate, to ensure compliance with the drawings, specifications and working processes in the case of minor works. Appraise map based schedules and plans to advise on conformity of contractors or the general public, maintaining databases and reporting reports on highways assets. Analyse reports accident data to identify and inform of engineering measures to reduce accidents. Investigate complaints raised by members of the public regarding engineering matters by advising them of their responsibilities and recommending solutions.

Collect and interpret data, and present findings (including case-work), on stakeholder’s usage patterns, behaviours and contraventions, along with proposed minor development projects, to relevant bodies or Officers for consideration.

The postholder is expected to hold an HNC in a technical discipline or NVQ Level 4 in a technical discipline or demonstrable experience and knowledge in engineering or a technical subject. The postholder should have a broad knowledge across multiple specialist areas, including a Transport Manager’s Certificate of Professional Competence or (CPC) or Certificate of Technical Competence (COTC), in respect of the service and able to demonstrate and use technical skills in their approach to work. The postholder should have experience in the use of design standards. The postholder must be able to demonstrate well developed organisational skills allied with enthusiastic interpersonal skills to undertake the role with a strong emphasis on team working, as well as an ability to work on own initiative. They should have well developed numeracy, IT and Project Management skills. The postholder will be able to demonstrate computer literacy and the ability to use technical engineering software applications to a complex level. The postholder must be able to demonstrate continuing professional development, including the expectation that they will work through the Technical Officers Career Grade, and attain Level 3 Qualifications before progressing

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The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.  Colbern Limited along with our clients are an equal opportunities employer