Customer Service Advisor

As a Customer Service Advisor, you'll deal with enquiries, making sure everyone gets a clear, helpful and respectful response. You'll work under general supervision, but you'll often be trusted to make decisions and solve problems on your own. You'll report to a Team Leader and have no supervisory responsibilities. What you'll do Handle enquiries by phone, email and in person Gather and assess information accurately, spotting gaps or inconsistencies by listening to the customer Defuse difficult…

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