Customer Resolution Manager - Housing Complaints

Step into an exciting permanent opportunity with a well-established social landlord based in Edgbaston, Birmingham , where you’ll play a key role in strengthening the Customer Resolution service, improving tenant outcomes and turning complaints into meaningful service improvements. This Customer Resolution Manager position offers the opportunity to lead a dedicated complaints team, influence service delivery across the organisation and make a genuine impact on how tenants’ concerns are heard, resolved and learned from.

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Based on 25 live customer vacancies in Edgbaston, updated daily.