Contact Centre Resource Planning Analyst

Resource Planning Analyst (Contact Centre) Newcastle-upon-Tyne – Hybrid (2 days per week in the office) 12-month Fixed Term Contract £34'000 ~ £36'000 We’re looking for an experienced Resource Planning Analyst to join our Contact Centre operation and play an important role in how we plan, understand and improve our workforce performance. What you'll be doing Lead workforce planning across forecasting, capacity planning, scheduling and real-time management. Analyse complex data to identify trends, risks and opportunities for improvement.

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