Continual Improvement and Innovation Manager

About the Project A long-term contract has been awarded to operate, develop, enhance and expand ticketing and access control systems across a major metropolitan transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure, and cybersecurity, supporting millions of daily passenger journeys.

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