IT Helpdesk Support Assistant CV Example

IT Helpdesk Support Assistant CV example is completely free and fully editable. Download this sample to your PC and get started with your application.

Entry Requirements

You could become a trainee helpdesk professional without formal qualifications if you have a good enough working knowledge of computer systems and software. However, you could improve your chances of finding a job by taking a computer support qualification, such as:

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  • BTEC National Certificate and Diploma IT Practitioners (ICT Systems Support)
  • City & Guilds (E-Quals) IT Practitioners Certificate and Advanced Diploma (7266)
  • OCR (iPRO) Certificate for IT Practitioners (ICT Systems Support).

You can also get into this career with a BTEC HNC or HND in computing. With a degree, you may be offered a place on a graduate trainee scheme.

Companies value good customer care skills as well as technical knowledge, so any experience you have in customer service would be useful.

Alternatively, you could start work as an apprentice with an IT firm or as part of a technical support team in a larger company. To get on to an apprenticeship, you would normally need four GCSEs (A-C), including maths and science.

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The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find out more about Apprenticeships, visit the Apprenticeships website.

  • Apprenticeships

See the e-skills UK and British Computer Society websites for more details about IT careers and relevant qualifications.

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IT Helpdesk Support Assistant CV Examples

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